SHIPPING POLICY
Heat Press Zone ("we" and "us") is the operator of (https://www.heatpresszone.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
1. Subject to stock availability.
We strive to keep accurate inventory on our website; however, discrepancies may occasionally occur. If we are unable to fulfill all the items in your order, we will ship the available products, cancel and refund the out-of-stock items, and dispatch the rest of your order.
2. Shipping Costs
Shipping costs are determined at checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping will be collected with your purchase, and this amount will be the final shipping cost for the customer.
3. Delivery Terms
3.1. Transit Time
Typically, the transit time for domestic shipments is 1 to 7 days.
3.2. Order Preparation and operating times
Orders placed before 12 PM CT (for pickup and delivery) will be dispatched the same day; orders placed after that will be shipped by the next business day. Our warehouse operates Monday through Saturday during regular business hours, except on national holidays when it will be closed. In such cases, we take measures to minimize shipment delays.
3.3. Change Of Delivery Address
For security reasons, we do not accept requests to change the delivery address after payment has been made. If you enter an incorrect shipping address, we will cancel the order and issue a refund. You can then place a new order with the correct delivery address.
3.4. P.O. Box Shipping
Heat Press Zone will ship to P.O. box addresses using USPS only. We are unable to offer couriers services to these locations.
3.5. Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
3.6. Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.7. Delivery Time Exceeded
If the delivery time has surpassed the estimated timeframe, please reach out to us so we can investigate the issue.
4.Tracking Notifications
Upon dispatch, customers will receive a tracking link to monitor their shipment's progress with the latest updates provided by the shipping carrier.
5. Parcels Damaged In Transit
If you receive a damaged parcel during transit, please reject it from the courier, if possible, and contact our customer service. If the parcel is delivered while you are not present, please reach out to customer service for further assistance.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been
dispatched. If an order has already been dispatched, please reject the parcel and refer to our refund policy.
8. Insurance
Parcels are insured against loss and damage up to the value specified by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier completes their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has completed their investigation and confirmed that the parcel is lost.
9. Customer service
For all customer service enquiries, please email us at hpz@HeatPressZone.com
10. Returns Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Sale or clearance items cannot be returned. We also do not accept products that are intimate or sanitary goods and chemical materials.
Additional non-returnable items:
- Heat transfer vinyl,
- Decal / sign vinyl,
- Transfer papers,
- Teflon papers,
- Silicon papers,
- Spray adhesives,
- Screen cleaners,
- Vinyl removing solvents,
- Heat presses,
- Vinyl cutters,
- Cutter blades, hooks, scrapers,
- Cutting mats,
- Transfer tapes
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer except the items brand name is Silhouette.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 7 days after delivery
10.1 Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
10.2 Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Make sure to contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hpz@heatpresszone.com
10.3 Sale / Clearance items (if applicable)
Only regular priced items may be refunded; unfortunately. sale items cannot be refunded.
10.4 Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at hpz@heatpresszone.com and send your item to: 10355 Harwin Dr, Houston, Texas 77036.
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hpz@heatpresszone.com or mailing us at: Heat Press Zone 10355 Harwin Rd Houston, TX 77036.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 7 - CARD AUTHORIZATION FORM
To protect the customer, the company, and to prevent chargebacks; we reserve the right to ask customers with different billing and shipping addresses to fill out the credit card authorization form and present their driver’s license. The form will be securely stored for 90 days via Zoho Sign and access will be restricted to employees who require it. The credit card authorization form is a standard set by PCI-DSS and managed by the PCI Security Standards council. If you do not agree to fill out this form, your order will be cancelled.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hpz@heatpresszone.com or by mail at
Heatpresszone.com
[Re: Privacy Compliance Officer]
10355 Harwin Dr Houston Texas 77036
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